Help & Support
Help & Support
Membership
Click ‘Join’ on the website homepage to see membership options. Basic and corporate memberships can be purchased via the payment portal. Alternatively, you can contact harry.palmer@globalwaterintel.com to discuss membership or partnership options.
You can also use the same methods to renew your membership.
We offer four memberships
- An individual membership for one user.
- A Basic Membership allows access to the portal for up to 5 users.
- A Corporate Membership allows access to the portal for an unlimited number of users.
- Partnership allows access for unlimited members, with extra brand visibility and promotion for company materials.
Find out about membership here or ask harry.palmer@globalwaterintel.com about Partnership options.
Click ‘Join’ on the website homepage, and then click your chosen membership option to access the payment portal. You can also go to ‘Your account’ to find out when your membership expires and click ‘renew membership’.
Alternatively, you can contact harry.palmer@globalwaterintel.com to discuss membership.
Access to the UltraFacility Portal includes unlimited access to past resources, including technical presentations and webinars. Members also can attend UltraFacility Community Events. In addition, the offering includes unparalleled networking opportunities with a select hub of professionals.
The membership does not include UPM University enrolment or UltraFacility annual conference attendance.
Please email customerservices@globalwaterintel.com to remove an employee from a membership, or to switch in another user.
Personal Profile
Insight posts
Business profile
Firstly, you may need to check if your company is listed under a slightly different name, or under a parent company.
If your company has under 5 employees, it may not be listed.
If your company is not listed, but you feel it should be listed, please contact customersuccess@globalwaterintel.com
Partners have complete control over their own company profile, including description, tags, and any promotional material. Please contact harry.palmer@globalwaterintel.com to understand how to make the most of the visibility on your partner profile.
Members without a Partnership cannot edit their own profiles. However, if you think something on your profile is out of date, inaccurate, or if any important aspects are missing, please email customersuccess@globalwaterintel.com
Webinars
UPM University
Resources
Please make sure you are using key words from the title, company or author. You may also wish to use the filters to find the resource you need.
If there is a specific resource you are unable to find, please email customersuccess@globalwaterintel.com for help.
Privacy
If you are logged in, you can reset you password by clicking ‘Your account’, then ‘Edit your profile,’ and then scrolling down to change your password.
If you are not logged in and cannot remember your password, you can click the password reset link, or if this does not work please email customersuccess@globalwaterintel.com
Didn’t find what you were looking for?
For support or general enquiries contact us, or email our customer success team
customersuccess@globalwaterintel.com
For insight articles and technical knowledge base enquiries